We’re excited to announce that Boroondara Health and Wellness Centre will be rolling out Cliniva, an AI-powered virtual receptionist. Cliniva is designed to enhance your experience with our clinic and support our existing staff during busy periods.
Here’s what this means for you:
24/7 Availability
You can call our clinic at any time, day or night, and speak with a warm, professional AI receptionist. Whether it’s after hours or during our busiest periods, your call will always be answered.
Emergencies Always Come First
If you call with a medical emergency or urgent symptoms, Cliniva is trained to recognise this immediately and will direct you to call 000 or connect you with a clinician without delay. Cliniva is not a substitute for emergency care.
Easy Appointment Booking
Cliniva can book most appointment types for existing patients. New patients and complex requests will be transferred to our human reception team during business hours.
You’re Always in Control
Prefer to speak with a person? Just ask, and Cliniva will transfer you to our reception team during business hours. Outside these hours, Cliniva can take a message or arrange a callback.
Your Privacy Matters
Cliniva has been implemented in line with the Australian Privacy Principles. Calls may be recorded or transcribed to create appointment and clinical records, and this information is stored and protected the same way as any other clinic record — it is not used to train external AI models. If you have questions about how your information is handled, our staff are happy to explain further.
What Cliniva Can’t Do (Yet)
Cliniva can’t currently handle prescription queries, referral requests, or complex clinical questions — these will be passed to our reception team or a clinician.
Doesn’t Replace Reception Staff
Our friendly in-person reception team will still be here to assist you when you visit the clinic. Cliniva simply helps us provide more responsive, convenient service, so you can always reach us when you need to