In this stressful time, BHWC remains committed to your health and the health of our staff. Currently we are not taking online appointment bookings.
Please call reception on (03) 9819 4044 so we can work out the best way for you to be assessed. Options include a regular appointment, assessment in our Fever/Respiratory Clinic, or a phone or telehealth appointment.
BHWC Triage System & Maintaining Social Distancing
BHWC have worked hard to provide a safe workplace for our staff. This is crucial to ensure that our doctors remain healthy and are able to continue providing medical care for our patients.
To achieve this, we have set up the following Triage process:
- All appointments must be booked by Telephone
- All patients will be triaged by our Reception Staff – and will be offered either a Telephone appointment or an appointment to be seen in the Practice (and if necessary in the ‘Fever/Respiratory’ clinic)
- All patients will be requested to wait in their cars/vehicles until the doctor calls them for their appointment
These measures will minimize crowding in the waiting room and reduce the total time spent in the practice by our patients
A reminder that it is still important for patients with ongoing conditions (like diabetes, high blood pressure etc) to continue to have regular check ups. It is also a good time catch up on any preventive health activities that have been deferred (including vaccinations, cancer screening, annual health checks, blood pressure checks etc).
Telehealth & Phone Consultations
People may be eligible for a focused and potentially bulk billed phone or telehealth consultation.
Terms and Conditions:
Unprecedented times call for unprecedented measures. We would not usually practice medicine in this way, however minimizing face to face contact is essential to reduce community transmission, and keep our doctors healthy and at work on the front line.
Phone and telehealth consultations obviously have their limitations, and as a result our doctors and staff do not accept responsibility for any misdiagnosis or complication that arises due to an inability to perform a clinical examination.
In certain circumstances, you may still be required to attend the Practice in person, or present to hospital, if deemed necessary by the treating Medical Practitioner.
Phone or telehealth appointments are available until 30/9/2020, unless withdrawn earlier by either Medicare or BHWC management.
We thank you for your understanding and patience
Fever / Respiratory Clinic
Since the outbreak of COVID-19, BHWC have run a Fever/Respiratory clinic for the benefit of all our patients. We aim to continue providing this valuable service until there is insufficient PPE (Personal Protective Equipment) to ensure the safety of our staff.
The Fever/Respiratory Clinic runs from Monday-Friday for a period of 1-2 hours (depending on demand). The Fever Clinic operates from the rear of the practice in the car park. This is to ensure the safety of the staff and other patients within the practice.
The aim of this Clinic is to see all the patients who may be unwell with Respiratory illnesses (including Ear Infections, Tonsillitis, Pneumonia or Bronchitis), along with those who may have highly infectious illnesses like COVID-19. We are equipped and do testing for COVID-19 if you meet the testing criteria (see below).
Testing criteria has been expanded to include all people with consistent clinical symptoms. This will assist in finding cases that are being transmitted in the community to prevent community spread.
COVID-19 clinics have been established at the following hospitals. Please call the listed number ahead of presentation.
Box Hill Hospital / Eastern Health
• You MUST NOT present to the Emergency Department. Enter the Screening Clinic via ENTRANCE D on Thames Street Box Hill through the transit lounge
• Phone 1300 342 255
The Alfred Hospital
• Enter via Emergency Department as a separate clinic has been set up there
• 55 Commercial Road Melbourne
• Phone 9076 2000
The Royal Melbourne Hospital
• Enter via the Emergency Department
• 300 Grattan Street, Parkville
• Phone 9342 7000
Monash Hospital, Clayton
• 246 Clayton Rd, Clayton
• Phone 9594 6666
The Austin Hospital
• 145 Studley Rd, Heidelberg
• Phone 9496 5000
For additional information and advice, please contact the Coronavirus Hotline on 1800 675 398
We thank you for your patience and understanding
Boroondara Health and Wellness Centre is committed to providing a high standard of patient care. We are motivated to help patients achieve wellness, rather than just dealing with episodes of illness. We do this by spending time and listening to patients and working with them to solve their health issues. We recognise the important role that factors like lifestyle, diet and psychological well-being have to play in being healthy.
We are keen to source practitioners of excellence in medical and complementary fields to work together to achieve well being. Drug prescriptions are kept to a minimum, with the emphasis being on facilitating healing via other methods. We maintain high ethical standards and pay very strict attention to privacy and confidentiality issues in this surgery.
The practice again became successfully Accredited in December 2013 by AGPAL. This means that our practice satisfies the standards set by the Royal Australian College of General Practitioners for excellence in General Practice.