Boroondara Health and Wellness is a Private Billing clinic. appointments of all types are expected to incur an out of pocket expense.
Our Clinic Philosophy
Boroondara Health and Wellness Centre is a locally owned and operated general family practice situated in the heart of the busy shopping precinct of Glenferrie Road, Hawthorn.
Our clinic is committed to providing a high standard of patient care. We are motivated to help our patients achieve wellness, rather than just dealing with episodes of illness. We do this by spending time and listening to patients and working with them to solve their health issues. We recognise the important role that factors like lifestyle, diet and psychological well-being have to play in being healthy.
We are keen to source practitioners of excellence in medical and complementary fields to work together to achieve well being. Drug prescriptions are kept to a minimum, with the emphasis being on facilitating healing via other methods. We maintain high ethical standards and pay very strict attention to privacy and confidentiality issues in this surgery.
The practice again became successfully Accredited in 2023 by AGPAL. This means that our practice satisfies the standards set by the Royal Australian College of General Practitioners for excellence in General Practice.
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Important Notice to Patients
You may hear government messages saying
“From 1 November, all you need to see your GP is your Medicare card.”
We believe it is important that you are aware that Boroondara Health & Wellness Centre is NOT moving to a bulk billing model.
At our clinic, we are committed to providing high-quality healthcare to all our patients. While we recognise the intention behind Government incentive payments, these payments unfortunately do not cover the actual costs associated with delivering comprehensive, quality medical care. Maintaining our current billing policy allows us to continue to provide the level of care you deserve and have come to expect.
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HotDoc Payments for Telehealth
We are now using HotDoc Payments to confirm Telehealth appointments and securely process accounts.
- When you book a telehealth appointment online you will be asked to provide a payment method
- You will see an estimated cost of your appointment
- You will be asked to confirm your details are correct
- Your card will not be charged until after the appointment
- You card details are never visible to HotDoc or Boroondara Health & Wellness Centre
- If you do NOT want to provide credit card details, please call Reception to book your appointment
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Electronic Prescribing and e-Scripts
Our Doctors are now able to issue your scripts as an electronic script or “e-Script” for your convenience. Watch the video below for more information about how it works, and to see if an e-Script is the right option for you.
For additional information, or to request your scripts in electronic format, please mention this to your Doctor during your consultation.
